Shipping policy

HOLDIE — Shipping Policy

Last updated: August 2026

1. Processing Time

All orders require 1 to 3 business days to process before shipment. Processing time is separate from and does not include transit time. Business days do not include weekends or public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day. During high-demand periods or promotional events, processing times may be extended. HOLDIE will make reasonable efforts to communicate any significant delays.

2. Delivery Timeframes

Estimated transit time is 7 to 15 business days after dispatch, depending on destination, carrier availability, and customs processing. These are estimates only and do not constitute guaranteed delivery dates.

HOLDIE is not responsible for delays caused by:

  • Customs clearance procedures in the destination country
  • Carrier disruptions, strikes, or operational failures
  • Natural disasters, force majeure events, or circumstances beyond our control
  • Incorrect or incomplete address information provided by the customer

Delays attributable to any of the above do not qualify for refunds, order cancellations, or compensation of any kind.

3. Tracking Information

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update within the carrier's system after dispatch.

HOLDIE is not responsible for tracking systems operated by third-party carriers. Any discrepancies in tracking data must be addressed directly with the carrier.

4. Shipping Address Responsibility

The customer is solely and exclusively responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. HOLDIE will ship to the exact address entered at checkout without modification.

HOLDIE assumes no liability whatsoever for packages that are delayed, undelivered, returned to sender, or permanently lost as a result of:

  • An incorrect, incomplete, or undeliverable address entered by the customer
  • A failure to include apartment numbers, suite numbers, or other required address details
  • Address changes requested after the order has been dispatched

Any costs associated with reshipping due to address error — including return shipping fees and new shipping charges — will be charged in full to the customer. HOLDIE reserves the right to require full payment of reshipping costs before reprocessing the order.

No refunds will be issued for orders lost or undeliverable due to customer address error.

5. Delivery & Post-Delivery Responsibility

HOLDIE's responsibility for any order ends at the moment the carrier's tracking system records a "Delivered" status to the address provided at checkout.

Once a package is marked as delivered, HOLDIE assumes no responsibility for:

  • Packages reported as stolen, missing, or not located at the delivery address
  • Packages left unattended at the delivery location
  • Unauthorized collection of the package by a third party

In the event of suspected theft or loss after confirmed delivery, the customer must file a report directly with the carrier and, where applicable, with local law enforcement. HOLDIE will not issue refunds or replacements for orders confirmed as delivered by the carrier.

We strongly recommend selecting a secure delivery location, using a package locker where available, or requesting signature-on-delivery through your carrier where this service is offered.

6. Customs, Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or fees imposed by the destination country's government. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost charged by HOLDIE.

HOLDIE has no control over customs delays or the fees imposed by local authorities. Refusal to pay customs duties resulting in a package being returned or destroyed does not qualify for a refund.

Governing Law & Jurisdiction

This Shipping Policy is governed by the laws of the United Mexican States. Any dispute related to shipping, delivery, or order fulfillment shall be subject to the exclusive jurisdiction of the competent courts of Mexicali, Baja California, México.

Contact

For all shipping inquiries:
supportholdie@gmail.com

Please include your order number in all communications.